Question 1

What is VAIN?

Accepted Answer

VAIN is a bilingual salon operating system built for Thai beauty businesses. It combines bookings, POS, inventory, client CRM, staff management, and automatic Google review responses in one platform.

Question 2

Is VAIN available in English and Thai?

Accepted Answer

Yes. VAIN is fully bilingual. You and your staff can switch between English and Thai at any time across every screen.

Question 3

Which devices does VAIN work on?

Accepted Answer

VAIN runs on iPad, Android tablets, Windows, Mac, and modern smartphones. It works as a Progressive Web App, so any device with a modern browser can use it.

Question 4

How do I get started with VAIN?

Accepted Answer

Get in touch through our contact form. Our team will set up your account, walk you through onboarding, and help import your existing data.

Question 5

Do I need to install anything?

Accepted Answer

No installation required. VAIN runs in the browser as a Progressive Web App. You can add it to your home screen for a native app feel.

Question 6

How much does VAIN cost?

Accepted Answer

Plans start at ฿1,490 per month for Starter, ฿2,490 for Pro, and ฿4,490 for Business. Annual billing saves 17 percent.

Question 7

What is included in each plan?

Accepted Answer

Starter includes bookings, POS, PromptPay, inventory, CRM, and VAIN Reviews free. Pro adds unlimited staff, memberships, gift vouchers, client self-booking, and virtual hair try-on free. Business adds up to 5 locations, priority support, dedicated onboarding, and smart upsell suggestions free.

Question 8

Can I change my plan later?

Accepted Answer

Yes. You can upgrade or downgrade at any time. Changes take effect at the next billing cycle.

Question 9

Is there a free trial?

Accepted Answer

Yes. All plans include a 30-day free trial with no credit card required.

Question 10

What is the difference between monthly and annual billing?

Accepted Answer

Monthly billing charges you each month with no long-term commitment. Annual billing charges once per year and saves you 17 percent.

Question 11

Does VAIN support PromptPay?

Accepted Answer

Yes. PromptPay QR payments are built in on every plan, including thermal receipt printing and end of day reconciliation.

Question 12

Can clients book their own appointments?

Accepted Answer

Yes, with the Pro and Business plans. Clients can book through your branded self-booking portal.

Question 13

Does VAIN work for multiple salon locations?

Accepted Answer

Yes. The Business plan supports up to 5 locations with shared client and inventory data.

Question 14

How does VAIN handle staff commissions and tips?

Accepted Answer

VAIN tracks commissions per service or product and per staff member, and records tips at checkout. Reports show payouts owed at any time.

Question 15

What is VAIN Reviews?

Accepted Answer

VAIN Reviews connects to your Google Business Profile and responds to every review automatically, in the same language as the reviewer. Replies are in your brand voice with SEO keywords built in. Free on all VAIN OS plans, or ฿250/month standalone. 30-day free trial, no credit card required. Learn more at reviews.usevain.com.

Question 16

What is VAIN Pulse?

Accepted Answer

VAIN Pulse is a free public tool at pulse.usevain.com. No login required. It analyses your Google Business Profile and scores your salon across review volume, response rate, profile completeness, and online presence. Takes 3 to 5 minutes. Results delivered by email.

Question 17

What payment methods are accepted?

Accepted Answer

Subscription payments are made by credit card or bank transfer. In-salon, your clients can pay with PromptPay QR, cash, or card.

Question 18

How do I cancel my subscription?

Accepted Answer

You can cancel anytime by contacting us at hello@usevain.com. Monthly plans stop at the end of the current cycle. Annual plans run until the end of the paid term.

Question 19

Are there any hidden fees?

Accepted Answer

No. Plan pricing is all-inclusive. Optional add-ons and the one-time Google Business Profile setup are clearly listed on the pricing page.

Question 20

Is my salon data secure?

Accepted Answer

Yes. All data is encrypted in transit and at rest, with role-based access controls and regular backups.

Question 21

Does VAIN comply with Thailand's PDPA?

Accepted Answer

Yes. VAIN is built to comply with Thailand's Personal Data Protection Act. See our PDPA page for details.

Question 22

Who can I contact about privacy or data requests?

Accepted Answer

Email hello@usevain.com for any privacy or data subject access requests. Our team will respond within statutory timeframes.

Frequently Asked Questions

Getting Started

Plans and Pricing

Features

Payments and Billing

Data and Privacy

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